Practice Supervisor/ Virtual Assistant - Remote              2015 – 2019

ALM Healthcare Services

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Assisted Practice with conducting the recruiting/on-boarding process for new recruited care managers, Performed on-boarding OIG, SAM, background report, driving report, nursys report, and schedule drug/tuberculosis screenings for new recruits, Submitted documentation to the health insurance vendor for review, Communicated with on-boarding team regarding upcoming training sessions and confirm care manager’s access to complete the training, Assisted the care manager’s locating and completing the vendor(s) training, Prepared company documents and spreadsheets, Assisted with the development of the company portal, Submitted daily on vendor(s) list of available members to be assigned to care manager, Review 300 members files two to three times weekly to confirm charted activities by care managers during visits with members, charting in health insurance company documentation portal on any member changes (including but not limited to program changes, hospitalizations, member needs, request for new contact information, communication with medical facilities, ie: hospitalization, primary care physicians, etc, to confirm  member’s information of record) Communicated with care managers on any needed charting or changes to charting on members, Provided guidance and answers for care managers any medical issues or needed resources for members, Assisted care managers with completing various documentation for members, Sent reminders on all vendor(s) required training, Updated multiple state new hiring portals to report new hires and terminations, Completed weekly verification of company portal for care manager’s time sheet entries, Completed companies employees monthly OIG/SAM Background reports and attest to same on the vendor’s portal.  Attended Weekly and Monthly conference calls with Clinical Care Leaders.

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Virtual Assistant/Office Manager

Ed Penn Benefits, Riverview Florida - Remote

​2014-2015

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​Assisted with the medical, dental, vision and life insurance application process. Completed underwriting requirements with insurance carriers. Conducted various routine customer service duties required for client update. Communicated with client via telephone, email and text messages. Compiled correspondence, questionnaires and spreadsheets using the Microsoft office series. Processed payroll for 2 to 5 employees. Updated client calendar. Scheduled meetings and travel arrangements. Completed other inter-office management duties including: placing orders for office stationary, research and set up software for virtual office organization and updated company filing system and network database.   

 

 

Advisor Assistant

Apple Incorporated, Culpertino, CA

2013

 

​Sold products and insurance plans to customers. Gathered customer information and entered into company database. Asked customer probing questions to access their issue. ... moreResponded to customer technical concerns with Apple products. Accessed troubleshooting issues and proceeded to repair issues according to company policy. 

 

 

Direct Care Assistant

MS Department of Rehabilitation Services, Jackson MS

​2009-2013

 

​Assisted patient with bath, hair care and nail care. Perform laundry, linen changing, trash removal and home cleaning. Assisted patient with any wound care needs. Provided assistance to patient with the usage and transfer of medical equipment.   

 

Legal Assistant

Alexander and Watson

2006-2007

 

Organized and maintained filing system. Updated monthly calendar. Arranged various appointments and meetings with potential clients and other associates. Drafted letters to ... morejudges, clerks, clients, and opposing counsel. Prepared pleadings to be filed with clerk's office. Extensive data entry into excel spreadsheets.

 

Legal Secretary

COJ, Office of the city attorney, Jackson, MS

2006

 

Gathered, drafted and answer discovery. Scheduled depositions and hearings. Prepared and edited memorandums on case status updates. Drafted correspondence with the Mississippi ... moreWorkers’ Compensation Commission. Updated and organized workers’ compensation case files. Updated pleadings index. Updated calendar to include scheduled meetings and deadlines. Assisted attorneys with litigation and transactional law.